OK Mobility

Alexandro is best!!!

Achtung Abzocker - keine Transparenz + Zusätzliche Gebühren Alles in allem - Wer billig mietet zahlt drauf! 150€ für einen "vollen" Tank obwohl der Tank, mich selber knapp 50€ gekostet hat Einen PHEV bekommen aber halt nur getankt, die Batterie ist leer? Ist sogar in Ordnung, steht im klein gedruckten. Unter anderem gab es bei der Übergabe keine An/Abnahme, die vorhandenen Schäden am Fahrzeug werden wohl später teilweise in Rechnung gestellt bzw. Bei der Kreditkarte geblockt, laut einigen Rezensionen. In ein paar Wochen weiß ich mehr. Am Tag der Abholung gegen 23:00 hat es etwas gedauert bis alles erledigt war, obwohl wir die einzigen waren. Dann wurde noch ein Versicherungs Paket angeboten, obwohl man Online eins buchen kann, also ein weiterer Versuch noch etwas Geld raus zu quetschen. Die Fotos habe ich vor der Abfahrt gemacht, es sind einige Lackschäden zu sehen und das Interieur weißt auch Abnutzungen auf. Hat nur keiner von OK gesehen...

SCAM ALERT - DO NOT RENT HERE At first you think you have rented a cheap car (€53 for 7 days). We even got an upgrade. But it appears this is part of their business model to claim inexistent damages on the car, after returning. You pick up the car in a very dark parking garage, with no space to walk around the vehicle. This is all part of the tactics. We tried to take pictures, but in the end; this didn't matter. We left the vehicle and in agreement with the employee, everything was okay. I doubted, since we didn't get any written confirmation that there were or weren't any damages. "We'd get it in the email". And there it was, an invoice of €1100. Just as other reviews describe: the amount is made up and consists of non existent damages. The pictures of the poorly cleaned and damaged car, did not matter. It's impossible to get in touch with the store or with the company.

My experience with OK Mobility was excellent from start to finish. Picking up the car at the airport was quick and smooth, and the service was very professional. The car was clean and in excellent condition, and the staff were friendly and efficient. I highly recommend it to anyone looking for comfort and safety while traveling. OK Mobility – your name may be "OK", but your service was more than OK! You made my trip more than OK!

You are arriving at Malaga for holiday and when you want to get your car rental you face with huge queue and 30 people waiting in front of you. A professional rental company wouldn’t let its customers wait for hours to give the cars. OK Mobility should have prepared for this kind of busy period with enough staff and make the process efficient. Terrible customer service management!

It takes ages to get the rental car. 2h waiting time is just not acceptable. Complaints were ignored, the car was filthy and dirty. Only cars without insurance will get detailed report on return, as the try to charge old damages to costumers. Nope, never again!

The rental process was very fast, except for returning the car which took about 40 minutes. To avoid any further problems I recommend purchasing full casco insurance. The car was in excellent condition and we had no problems. The only thing that was annoying was the return time, but since there were only two employees at that moment. When you sign the contract, you don't see the car, for this reason I recommend that when you pick up the car, you take pictures of absolutely all the scratches on the body and the interiorI did not encounter such problems due to full insurance, but those who did not opt for such insurance had problems in this regard.